The WhatsApp click-to-chat or wa.me feature allows users to directly chat with another WhatsApp user by clicking on a link, without the hassle of saving their phone number. Especially not on an instant messaging app they use for personal conversations. People do not want to save business phone numbers on their personal phone. That’s where WhatsApp chat links come as your saviour. Who has that kind of patience anymore? People want instant gratification. However, for your customer to contact you on the app, they will have to save your contact, go to WhatsApp, look for your contact and then send you a message. For example, on the bottom right corner of your website or on your app. You need to put them out where your customers would notice. Presence on instant messaging apps like WhatsApp helps you provide quick responses and good customer service with one-to-one conversations and build brand repute.īut, having a WhatsApp number is just not enough. The research also says that 55% of US adults abandon their carts in absence of quick response from businesses.
WhatsApp Click-to-Chat: Create Your WhatsApp Chat Link in 2 Stepsħ7% of customers said that to provide good customer service online, the most important thing a business can do for them is valuing their time, says Forrester research.
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